![]() We needed to factor in all those things that faculty and students had to say.”įaculty members say they were heard. “We needed to do a pilot with each of the companies, and ask instructors and students for feedback. “We approached this with a reasonable amount of rigor, especially because we are doing more and more with online teaching and online proctoring,” Morrone added. Morrone, associate vice president for learning technologies at the Indiana University System. Whose idea was this anyway?’ comments,” said Anastasia S. “We didn’t have very many ‘You ruined my life. Whether your love or hate this feature, please tell us so by responding to your post-support feedback survey.The Indiana University System’s relatively pain-free implementation of its new learning management during the past two academic years is being called “amazing” and “surprising” by faculty members and administrators. Early pilot results have been very exciting, however, we know it takes time to adjust to a new channel. ![]() Thank you in advance for trying this new channel. This saves them from having to type out long messages and allows us to immediately grasp the issue to get started on a solution right away. To help your staff get a resolution faster, they have a new ability to attach a screen/voice recording to their tickets using an integrated, browser-based application (no downloads/installation required). What about the rest of my staff who don’t have access to Chat Support or Success Specialists?Īll staff members can continue to use OnCourse Support by submitting a ticket as usual. If you haven’t met your District Success Specialist yet, expect an introduction this summer! They can also coordinate trainings, visit the district to share new features, and host regional user groups. These OnCourse team members are available by phone to manage time-sensitive or high-impact issues. OnCourse has also added a new team of District Success Specialists who are available to key district staff. What about emergencies or bigger conversations, will I still have someone to call? To start 2022-2023, OnCourse Chat Support will only be available to district-level administrators. These users are the top of the escalation food-chain and require the highest level of responsiveness. Our agents can easily launch additional time-saving tools, such as live screen sharing, which help us guide you to a solution as fast as possible. ![]() When you initiate a chat in OnCourse, your identity is automatically authenticated and you are matched to the best agent from the start, based on your question. It’s important to note that this new offering connects you to an actual OnCourse specialist, not a contracted call center.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |